ITIL® INTERMEDIATE LEVEL – SERVICE STRATEGY (SS) TRAINING & EXAM PACKAGE

Determine a workable, efficient, client-pleasing IT service strategy using the knowledge and experience gained from the ITIL® Intermediate SS course. The course is particularly well suited to professionals who are involved in strategic service design and who want to integrate the stability of the ITIL® framework to improve and standardise their own offerings.

The course is of particular interest then to IT professionals who need a detailed understanding of service delivery strategy within the ITIL® framework, including:

• CIOs and other senior professionals responsible for defining and implementing a service strategy as part of wider IT and business goals.
• COOs and IT operations managers who will need to understand how their service strategy is defined and managed.
• Service managers who want to improve their knowledge of service strategy.
• IT professionals who are interested in training for the full ITIL® Intermediate-level qualification.

The ITIL® Intermediate SS course will help IT professionals improve their knowledge of the ITIL® service strategy, and help them develop the skills and experience they need to define an IT service strategy that integrates and supports other core business strategies and goals.

Using over 9 hours of instructor led videos and self-study resources, the ITIL® Intermediate SS course allows students to study at their own pace, and at their own convenience. A series of self-assessment tests at the end of each module helps participants identify whether their readiness to sit the ITIL® Intermediate SS exams and earn their certificate.

KEY LEARNING POINTS

The ITIL® Intermediate SS course helps students understand the role of service strategy in the context of the ITIL® framework before taking a deep-dive into the specifics of strategy design and implementation.

Students will learn:

• The ITIL® approach to viewing service management as process within a larger system.
• Service Strategy Principles – the principles behind good service design.
• Service Strategy Processes – the processes that need to be built in to support and manage the service strategy.
• Service Strategy, Governance, Architecture and ITSM Implementation Strategies– using IT frameworks to help improve governance and the impact of strategy on other business processes.
• Organizing for Service Strategy – building the team and assigning roles and responsibilities necessary to implement the strategy.
• Technology Considerations – using technology to underpin strategy through the use of increased automation and escalation etc.
• Implementing Service Strategy – designing, implementing and transitioning to a new service strategy.
• Challenges, Critical Success Factors and Risks– identifying and resolving issues that could prevent successful deployment of the new strategy.

ADVANTAGES OF THIS COURSE

Upon completion of the ITIL® Intermediate SS course, students should have acquired the skills and expertise needed to design and implement a working IT service strategy within an organisation, and to understand its relevance in helping achieve other business goals. Other reasons to undertake this course include:

• Gaining an improved understanding of customers and market spaces, and the strategies required to deal with both.
• Learning to identify and analyse demand patterns and use of services to provide guidance when designing new strategies.
• Improved ability to manage the overall services portfolio.
• New skills will help to optimise IT investments and maximise ROI.
• Improves job performance, increases employment prospects and provides the basis for students to go on to study for the full ITIL® Intermediate certificate.

As a result the ITIL® Intermediate SS course is an essential investment in improving IT service provision, operational efficiency and employee skills.

EXAM

• Online exam delivery means you can sit it at a time that is convenient to you, so that it doesn’t have to interfere with your other work and home commitments.
• Accessible for a year, giving you plenty of time to work through the accompanying module and revise the information well, before sitting the 90-minute exam with confidence.
• Complete the exam as a standalone certificate, or as part of your pathway through the ITIL® intermediate level curriculum.
• Use the credits awarded as part of the credits needed to progress to the more advanced expert level syllabus.
• Enhance your own skill set and step above the competition with a highly-recognised qualification.
• Increase productivity within the workplace and gain the skills and knowledge required to create IT databases and systems that are as efficient as possible.
• Technical support is readily available, should you need help at any stage.

Confirm exam compatibility here.

Sign up to sit this fantastic ITIL® exam today, and bring your IT systems knowledge up to date!

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