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Determine a workable, efficient, client-pleasing IT service strategy using the knowledge and experience gained from the ITIL® Intermediate SS course. The course is particularly well suited to professionals who are involved in strategic service design and who want to integrate the stability of the ITIL® framework to improve and standardise their own offerings.
The course is of particular interest then to IT professionals who need a detailed understanding of service delivery strategy within the ITIL® framework, including:
The ITIL® Intermediate SS course will help IT professionals improve their knowledge of the ITIL® service strategy, and help them develop the skills and experience they need to define an IT service strategy that integrates and supports other core business strategies and goals.
Using over 9 hours of instructor led videos and self-study resources, the ITIL® Intermediate SS course allows students to study at their own pace, and at their own convenience. A series of self-assessment tests at the end of each module helps participants identify whether their readiness to sit the ITIL® Intermediate SS exams and earn their certificate.
The ITIL® Intermediate SS course helps students understand the role of service strategy in the context of the ITIL® framework before taking a deep-dive into the specifics of strategy design and implementation.
Students will learn:
Upon completion of the ITIL® Intermediate SS course, students should have acquired the skills and expertise needed to design and implement a working IT service strategy within an organisation, and to understand its relevance in helping achieve other business goals. Other reasons to undertake this course include:
As a result the ITIL® Intermediate SS course is an essential investment in improving IT service provision, operational efficiency and employee skills.
The ITIL® Intermediate SS Exam is available in the following languages:
Sign up to sit this fantastic ITIL® exam today, and bring your IT systems knowledge up to date!
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