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Discover how the ITIL® framework can improve IT service operations for all stakeholders with the ITIL® Intermediate SO course. Focusing solely on the service operations element of the ITIL® library, this course gives students an in-depth understanding of how to apply the principles to their own operations, raising standards and consistency in the process.
Although anyone with the ITIL® Foundation level certificate can study the course, the ITIL® Intermediate SO modules will be of particular interest to:
The ITIL® Intermediate SO course helps IT professionals improve their knowledge of the ITIL® service lifecycle modules, and gives them the skills and experience they need to build and deploy IT operations that fulfil genuine business needs efficiently.
The ITIL® Intermediate SO course uses over nine hours of e-learning content and 10 chapter end quizzes to help clearly communicate the ITIL® concepts. Once complete, students can use the two supplied practice tests to assess their readiness to sit the final ITIL® Intermediate SO exam required to achieve the qualification.
Over the course of nine modules students will gain a full insight into the ITIL® SO processes along with a basic understanding of how they fit into the wider ITIL® framework. Course focus then shifts to cover:
By completing the ITIL® Intermediate SO course, IT professionals will have the skills and knowledge they require to build an ITIL®-approved service operation. In turn, students will:
The ITIL® Intermediate SO course is essential for any service desk or IT operations manager who needs to improve their own services, or those professionals who are working towards the ITIL® Intermediate qualification.
Confirm exam compatibility here.
The ITIL® Intermediate SO Exam is available in the following languages:
Sign up to sit this fantastic ITIL® exam today, and bring your IT systems knowledge up to date!
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