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Formalise IT service offerings and ensure that key stakeholders know what to expect by implementing ITIL® Service Offerings and Agreements. The ITIL® Intermediate SOA course is essential for IT service managers who need to consistently raise customer satisfaction using a templated process.
The ITIL® Intermediate SOA course will be of particular interest to:
The ITIL® Intermediate SOA course will help IT professionals improve their knowledge of the ITIL® service lifecycle modules, and give them the skills and experience they need to build and deploy IT service offerings and agreements that meet the needs of their service users without affecting other business goals.
Using a blend of instructor led videos and self-study resources, the ITIL® Intermediate SOA course can be accessed anyplace anytime, to fit in around the student’s existing schedule. End of section tests help participants identify whether they are fully ready to sit the ITIL® Intermediate SOA exams and earn their qualification.
Focusing on the service offerings and agreements elements of the ITIL® framework, the ITIL® SOA course will introduce students to the concepts behind designing service offerings and service level agreements (SLAs), before moving on to more detailed analysis of the procedures and actions and how they fit into the ITIL® library as a whole.
The course then takes students through:
Upon completion of the ITIL® Intermediate COA course, IT professionals will be able to define service operations and agreements that deliver genuine business improvements. Other benefits include:
The ITIL® Intermediate SOA Exam is available in the following languages:
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