Training 5 or more people?Get your team access to 3,500+ top courses anytime, anywhere. Contact our sale
Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.
All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on-going support of business IT services. It is also suitable for those interfacing with information systems who require an insight into Service Management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.
For a broad management focus of ITIL practice areas, the Service Lifecycle modules are:
The ITIL® Intermediate SS course helps students understand the role of service strategy in the context of the ITIL® framework before taking a deep-dive into the specifics of strategy design and implementation.
Students will learn:
The ITIL® Intermediate SS Exam is available in the following languages:
Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery, before moving on to more detailed analysis of the procedures and actions. The course then covers:
The ITIL® Intermediate SD Exam is available in the following languages:
ITIL Inter – Service Transition
Focusing on the service transition elements of the ITIL® framework, the ITIL® ST course will introduce students to the concepts behind designing service offerings and how to transition between old and new. Students will also be shown how the service transition element fits into the wider ITIL® framework.
Drilling down into the service transition specifics, students will investigate:
The ITIL® Intermediate ST Exam is available in the following languages:
ITIL Inter – Service Operation
Over the course of nine modules students will gain a full insight into the ITIL® SO processes along with a basic understanding of how they fit into the wider ITIL® framework. Course focus then shifts to cover:
The ITIL® Intermediate SO Exam is available in the following languages:
ITIL Inter – Continual Service Improvement
The ITIL® CSI course focuses on the framework library elements that involve service improvement, with a view to making positive change an ingrained element of the service lifecycle. Among the modules covered in the course are:
The ITIL® Intermediate CSI Exam is available in the following languages:
All ITIL® online courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.