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Delivering definitive proof of ability in service design and delivery, the ITIL® Intermediate SD course is an essential element of the ITIL® Intermediate qualification. The ITIL® Intermediate SD course is specifically designed to help IT professionals involved in service delivery to raise the quality and efficiency of their offering.
The ITIL® Intermediate SD course will be of particular interest to:
The ITIL® Intermediate SD course will help IT professionals improve their knowledge of the ITIL® service lifecycle modules, and give them the skills and experience they need to build and deploy IT services that fulfil genuine business needs.
Using a blend of instructor led videos and self-study resources, the ITIL® Intermediate SD course allows students to learn at their own pace. A series of self-assessment tests will also help participants identify whether they are fully ready to sit the ITIL® Intermediate SD exams and earn their qualification.
Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery, before moving on to more detailed analysis of the procedures and actions. The course then covers:
Upon completion of the ITIL® Intermediate CDS course, IT professionals will have all the skills and knowledge they require to build an effective service delivery mechanism according to ITIL® standards. Other benefits include:
The ITIL® Intermediate SD Exam is available in the following languages:
Sign up to sit this fantastic ITIL® exam today, and bring your IT systems knowledge up to date!
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