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The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.
The Service Capability modules are:
The program is targeted at IT Professionals, Business Managers and Business Process Owners.
It is particularly suited to operational staff involved in Demand Management, Service Level Management, Supplier Management, and Financial Management who wish to enhance their role-based capabilities.
ITIL Inter – Planning, Protection and Optimisation
The ITIL® PPO course takes students through the ITIL® approach to planning, protection and optimisation, demonstrating how to implement them into a modern IT service. After an introduction to how PPO relates to the rest of the ITIL® framework, participants will be shown:
The ITIL® Intermediate PPO Exam is available in the following languages:
ITIL Inter – Service Offerings & Agreements
The course then takes students through:
The ITIL® Intermediate SOA Exam is available in the following languages:
ITIL Inter – Release, Control & Validation
Using a combination of instructor-led videos and self-study content, participants will learn how ITIL® Release, Control and Validation will help with improving day to day IT service operations through:
The ITIL® Intermediate RCV Exam is available in the following languages:
ITIL Inter – Operational Support & Analysis
The ITIL® Intermediate OSA course introduces the concepts of operational support and analysis in context to the rest of the ITIL® framework before going on to focus on the core elements of OSA. Moving forward, delegates will learn about:
The ITIL® Intermediate OSA Exam is available in the following languages: