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Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines. This course takes IT professionals through the principles behind planning, protection and optimisation as mandated by the ITIL® framework.
The ITIL® Intermediate PPO course is best suited to IT professionals who:
The ITIL® framework and all of its component modules is an industry recognised, vendor neutral framework that is used by business across the world to codify and improve their IT service provision. The ITIL® Intermediate PPO course helps IT professionals limit their focus to the planning, protection and optimisation aspects of each ITIL® concept, ensuring they have the knowledge and skills required without the distraction of other, irrelevant considerations.
The ITIL® Intermediate PPO course is provided on a self-study basis, allowing students to complete modules at their own pace, whenever and wherever convenient. Participants can also test their progress and knowledge using the self-assessment tools built into the course materials.
The ITIL® PPO course takes students through the ITIL® approach to planning, protection and optimisation, demonstrating how to implement them into a modern IT service. After an introduction to how PPO relates to the rest of the ITIL® framework, participants will be shown:
This deep-dive into ITIL® PPO processes is delivered through a combination of instructor-led videos and other course materials. Students will also have the opportunity to check their own progress and preparedness for the ITIL® PPO exams using the built-in self-assessment tools that are included as part of the course.