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Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course. Targeted at IT professionals responsible for configuration management, operations and availability, the ITIL® Intermediate OSA course shows how to implement Operational Support and Analysis best practices.
The ITIL® framework is a vendor-agnostic library of processes and procedures designed to improve IT service delivery. The ITIL® Intermediate OSA course helps students focus purely on the operational support and analysis aspects of the framework, making it perfect for:
The self-study format of the ITIL® Intermediate OSA course uses videos, documents and self-assessment tools to help students focus their attentions and efforts appropriately. Upon completion, students will be ready to sit the ITIL® OSA exams, or to continue studying for the full ITIL® Intermediate qualification.
The ITIL® Intermediate OSA course introduces the concepts of operational support and analysis in context to the rest of the ITIL® framework before going on to focus on the core elements of OSA. Moving forward, delegates will learn about:
By mastering these principles, IT service managers will be able to better analyse and implement operations that meet the needs of their service users, without negatively affecting other business concerns.
By undertaking the ITIL® Intermediate OSA course, IT service managers and other configuration professionals will be fully equipped to manage the operational support and analysis portions of an ITIL®-enabled service offering. Other benefits include: