Training 5 or more people?Get your team access to 3,500+ top courses anytime, anywhere. Contact our sale
Improve company IT service operations with the ITIL® Intermediate CSI course. As the name implies, this is an intermediate-level course for CIOs, IT Service Managers and other senior IT managers helping them to understand the importance of a continuous service improvement program and how to implement one.
The people who will most benefit from undertaking the ITIL® CSI course are:
ITIL® Intermediate Continual Service Improvement (CSI) certification demonstrates expertise in ITIL® service improvement modules the processes, functions and activities involved in CSI. ITIL® Intermediate CSI certification evidences professional ability to apply CSI practices in the use of process and practice elements.
The self study approach to ITIL® Intermediate CSI allows students to complete modules and exercises at their own pace, reviewing progress and re-covering material where weaknesses are identified.
The ITIL® CSI course focuses on the framework library elements that involve service improvement, with a view to making positive change an ingrained element of the service lifecycle. Among the modules covered in the course are:
Once all modules are complete, participants will be well prepared to sit the necessary ITIL® CSI exams necessary to earn their qualification. Students will also have the knowledge and experience required to begin implementing their own continual service improvement programs, delivering performance and reliability improvements for their service users.
By undertaking the ITIL® CSI course, IT professionals will be well equipped to begin implementing continual service improvement programs. The ITIL® CSI course provides many benefits in the form of: