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Develop the knowledge and skills required to properly manage the entire ITIL® lifecycle with this advanced course. An essential step towards ITIL® Expert status, the ITIL® MALC training gives senior IT managers everything they need to understand and implement the ITIL® framework across their business unit.
The ITIL® Managing Across the Lifecycle project will of greatest value to:
The ITIL® Managing Across the Lifecycle course will help IT professionals develop the skills they need to oversee the complete ITIL® service lifecycle and deliver the projected benefits and improvements. With a full understanding of the framework and how it is applied to an organisation, IT professionals will be able to tie service improvements to wider business strategies and goals.
Using a blend of instructor led videos and self-study resources, the ITIL® MALC course is designed for busy executives to complete at their own pace, fitting study around their workload. End of section tests help students identify when they are fully ready to sit the ITIL® MALC exams and earn the associated certificate.
Aimed at very high level service managers, the ITIL® MALC course begins with an introduction to the ITIL® framework as a whole before going into detail of each process set from the view of a service manager. Among the topics students will cover are:
Upon completion of the ITIL® MALC course, senior IT managers will be able to manage operations across the entire ITIL® lifecycle and ensure proper progression and improvement. Other benefits include:
The ITIL® MALC course and exam are an essential qualification for senior IT managers who want to improve their skills and employment options, or to become more effective at managing the complete IT service cycle within their organisation. The ITIL® MALC course is also an essential step towards obtaining the full ITIL® Expert certification.